Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Katherine Pack

Katherine Pack

November 26, 2025

5  out of  5
rating by Katherine Pack
"Heat agent to talk to. He addressed all of my questions and went over several options with great clarity."
We responded:
"Mrs. Pack: Thank you for taking the time to share your thoughts and spend the time to go through your policies via our Good Neighbor Connect technology. Customers love the transparency and the ability to see our screen. We really enjoy being able to share our screen and have customers be able to see exactly what we see within the system. It makes for a better conversation and understanding! Everyone here works for you, so please don't hesitate to reach out. Thank you for your business and your kind words! "
Profile photo of Paula Cooper

Paula Cooper

November 26, 2025

5  out of  5
rating by Paula Cooper
"Rudy was very personable. He explained the coverages and the risks. Absolutely recommend him for anyone who likes “old fashioned” face to face discussions with the insurance agent."
We responded:
"Mrs. Cooper: Thank you and Vernon for stopping by. We absolutely do love when our neighbors come to our office. We find so much value in getting to know them a little more and having them getting to know us. We are in business because of our customers, whether it is on the phone, virtual or in person, you can certainly count on us. We are fortunate that many of our customers find value in the face-to-face discussions. We also understand how busy everyone is and our technology and applications are there for that as well. Thank you for your business ! "
Profile photo of Ken Barrett

Ken Barrett

November 22, 2025

5  out of  5
rating by Ken Barrett
"Great service and price. Half what I pay at Allstate. Very knowledgeable and efficient. Would strongly recommend."
We responded:
"Mr. Barrett: Welcome to the State Farm family. We are very proud we were able to assist you and your family all the while providing enormous amount of savings. We appreciate you taking the time and sharing your experience with us in this platform. We hope to service you and your family for many years to come. Thank you ! "
Profile photo of Geraldine Sinaman

Geraldine Sinaman

November 18, 2025

5  out of  5
rating by Geraldine Sinaman
"I was amazed by how great this insurance office was! Josh was a stand up guy. I reached out to him to see if I could save money on my present coverage. He worked hard to help me get thru the paperwork. He patiently waited while I got everything together. He double checked all the details to make sure my family and I were protected and covered in case of disaster. Everything he did was top notch but then he went and "utterly killed it" by being so honest and telling me that at this moment I wouldn't save money if I switched! Who does that?! Hardly anyone in this day and age! If you are looking for a reputable agent whose not posing as a lizard or tries to price tool you into a bad deal.... Josh is your man! Thanks Josh! You rock!"
We responded:
"Geraldine: We live in a fast-paced environment and likely at times it can feel as if we have more unpleasant experiences than good ones. We like to analyze the needs of our customers and revise he current coverage they have to determine if their families are adequately protected. Sometimes we can't beat a competitor in price but we most certainly will work equally as hard as the reward comes in the form of a review like this one. If we always do what is right, people will likely give us a second chance down the line. Thank you immensely for your honesty, for your thoughts and for praising Josh. Thank you ! "
Profile photo of Daron Reed

Daron Reed

November 18, 2025

5  out of  5
rating by Daron Reed
"super helpful and got me a good price"
We responded:
"Daron: Thank you for taking the time to privilege us with a review. We appreciate the kind words as they serve as encouragement. We take pride in explaining our policies and processes and feel really good when customers see the value in it. We always cheer when customers feel the value and premium is elevated. We hope to serve you for many years. Thank you for your business and your words. "
Profile photo of V Emerson

V Emerson

November 18, 2025

5  out of  5
rating by V Emerson
"My daughter was in an accident. They have been our lifeline. Not only with this incident but have been available and willing to answer my questions anytime that I call. I highly recommend them as your agent."
We responded:
"Mrs. Emerson: First off, we are very happy to know you and your daughter are not hurt. Thank you for your kind words and remarks. We understand how much anxiety, stress and duress an accident can cause for many different reasons both financial, emotional and physical. We sincerely try to put ourselves in our customers place and walk them through the claim with the hope to alleviate some of that anxiety. We want customers to know we stand with them and will see through the process to get them the best outcome of a bad situation. Thank you ! "
Profile photo of Billy Hale

Billy Hale

November 17, 2025

5  out of  5
rating by Billy Hale
"Third gentleman is amazing he took care of me with my insurance needs he made it so easy I recommend him to anyone and everyone"
We responded:
"Mr. Hale: Thank you for taking the time to share your thoughts! I understand you and Josh talked at length prior to you purchasing your vehicle. You even called him from the dealer so that Josh could run quotes on different models. Congratulations on your purchase and thank you for trusting us with the process and service. Welcome to the State Farm family. Thank you ! "
Profile photo of mady whitman

mady whitman

November 14, 2025

5  out of  5
rating by mady whitman
"Rudy & Makayla helped me greatly when navigating a claim after someone rear-ended me! They were courteous, attentive, & very knowledgeable. I cannot thank them enough for all of their help!"
We responded:
"Mady: Thank you so much for your kind words and for stopping by our agency. We see claims every day because of the nature of our business but we understand how much anxiety and uncertainty a claim of losing a personal asset can be to our customers. We are very sensitive to it, and we put our best effort forward with tons of care in order to better help customers navigate this difficult time. As you very wisely put it during your stop at our agency: "I understand now the value of an agent who works for you versus an 800 number that makes you a cheap promise." Thank you again for your sharing your kind words, it means the world to us. Thank you ! "
Profile photo of Obadiah White

Obadiah White

November 14, 2025

5  out of  5
rating by Obadiah White
"Josh was super helpful in explaining everything! Made the insurance buying process quick and easy. Thank you!"
We responded:
"Mrs. White: Thank you very much for taking the time in giving us a 5-Star rating review. We appreciate your business and your kind words very much. Josh has an incredible memory. He remembers vividly having spoken with you in the spring and staying in touch with you for the coming months until you were ready to make the transition. Welcome to the State Farm family and thank you for the vote of confidence and your business. We will not disappoint. Thank you !"
Profile photo of Annette Pryor

Annette Pryor

November 12, 2025

5  out of  5
rating by Annette Pryor
"I have been a loyal and satisfied customer of State Farm for MANY MANY YEARS! They have ALWAYS given top-notch customer service and that's why I keep them for my home and auto. The staff are exceptional. Josh is a sweetheart,as well as the darling lady(which her name escapes me right now). Thank You for all you do and for helping me when I need it the most!"
We responded:
"Mrs. Pryor : Thank you very much for your years of continued business. We know customers have options and we are sensitive to how hard people work to earn their money. We are very privileged and grateful you chose us. We try to honor that with our service and our commitment. We love receiving 5-Star reviews from our customers. We celebrate it and get inspired to continue to deliver and improve upon. Thank you for taking the time and being so good to our agency and State Farm. We are honored by your comments ! Thank you ! "
Profile photo of Kyle Stanger

Kyle Stanger

November 7, 2025

5  out of  5
rating by Kyle Stanger
"Super easy convenient experience talked me through everything and prices were excellent."
We responded:
"Kyle: We are very appreciative of your business, and we thank you for the opportunity. It makes us proud when customers provide us feedback stating how easy things were. That means the world to us as it lives up to our own expectation on how to treat our customers as our neighbors. We like to explain what you are paying for so that you feel confident about your decision. Thank you ! "
Profile photo of Logan Doty

Logan Doty

November 7, 2025

5  out of  5
rating by Logan Doty
"Very straightforward, went into detail and explained everything within my policy well, made sure I understood. Walked me through anything I didn’t understand."
We responded:
"Logan: Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us. I must say you have an excellent foundation and maturity. You asked really good questions and allowed us to provide you with personal and detailed information about the coverages as well as put together a winning strategy for the coming years. It will be exciting to see it through and watch you enjoy the benefits. Everyone in our agency works for you, so do reach out if you have any questions or concerns. Thank you again!"
Profile photo of Iris Rodriguez Brown

Iris Rodriguez Brown

November 6, 2025

5  out of  5
rating by Iris Rodriguez Brown
"I have been to this office and the staff is super attentive, efficient and friendly. Today I was attended by Josh over the phone and he was also friendly and very helpful."
We responded:
"Mrs. Brown: We’re honored by your positive feedback, and we very much appreciate your business. We live in busy times and when a customer takes time from their busy day to provide us with such feedback of recognition it makes us happy and proud. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know. Thank you ! "
Profile photo of Randy B

Randy B

October 29, 2025

5  out of  5
rating by Randy B
"Josh was excellent! Explained everything in great detail. Very courteous and quick in responding back with notifications and information. Highly recommended!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Barbara R

Barbara R

October 27, 2025

5  out of  5
rating by Barbara R
"I have worked with Rudy Manzon, and Josh O'donnell on behalf of Rudy to get renters insurance set up for both of my apartments here in KY. The process for the initial set up and the transfer to the new apartment was quick and easy!"
We responded:
"Barbara: Thank you for reviewing our State Farm office! It's just such a good feeling when we hear from customers how easy we were able to make things for them. We all carry busy lives and need to attend to important things, when we find service professionals willing to simplify things, I think most of us appreciate it. Welcome to Kentucky and much success in this new chapter of your life ! Thank you "
Profile photo of Nick Marks

Nick Marks

October 23, 2025

5  out of  5
rating by Nick Marks
"They don't make them like Rudy anymore. Invited me over for a review. Had a great conversation and at no time was pressured to do anything. The guy even sent me home with some carrot cake! Got an email summarizing our conversation and some suggestions for future planning. Hoping not to have to call him with an emergency but pretty confident he will take care of business if I do."
We responded:
"Nick: All of us here most certainly have a great appreciation for our customers and we extend the invite to all of them come spend a little time with us in our office. We always have some treats or goods to share. It's a small token of gratitude and a reminder we are here for the customer. I certainly enjoyed speaking with you and in my opinion, you should have taken a few more treats. Thank you for sharing your experience and know that we got you ! Thank you"
Profile photo of Elie Chahoud

Elie Chahoud

October 20, 2025

5  out of  5
rating by Elie Chahoud
"Excellent experience with State Farm! They helped me find the right coverage at a great price and explained everything clearly. The staff was friendly, professional, and made the whole process smooth. I highly recommend them to anyone looking for reliable car insurance."
We responded:
"Elie: It was a pleasure to meet you, and I thank you for coming into our agency. As an agent, I understand that people live very busy lives and technology assists in us processing and managing our day-to-day from a distance and with a few clicks, but I always thoroughly enjoy the face-to-face in person meetings when the customer schedule allows. Being able to spend time with a customer to discuss the different lines and come up with a strategy is something we as agents really enjoy. Thank you for your business and welcome to the State Farm family ! "
Profile photo of Shannon Wilkerson

Shannon Wilkerson

October 11, 2025

5  out of  5
rating by Shannon Wilkerson
"Rudy has been such a massive blessing…an incredible businessman and heart for his community! So proud and grateful that he is such an impact in Lexington and beyond!"
We responded:
"Shannon: Thank you kindly for such impactful words. We all live busy lives and go through our days with our challenges and other. It is very rewarding when someone takes the time to deliver such kind remarks. It makes us feel our day-to-day has absolute meaning and we add some value to the lives of others. Thank you for such special and kind remarks as well as the choice of privileging us with your business. We are thankful for customers like you. Thank you very much ! "
Profile photo of leigh jankowski

leigh jankowski

October 10, 2025

5  out of  5
rating by leigh jankowski
"Very helpful no pressure to sign up on policy"
We responded:
"Leigh: Thank you for taking the time to share your thoughts! When a customer takes time out of their busy day-to-day to pay us a compliment, it really makes us feel very rewarded for our efforts. We try very hard to be informative versus pushy like others. At the end of the day, we want the best coverage for the best value so that our customers can rest easy knowing they are in good hands. Thank you immensely ! "
Profile photo of Terry Alan

Terry Alan

October 8, 2025

5  out of  5
rating by Terry Alan
"Very knowledgeable and makes it easy to make any kind of adjustments/ changes."
We responded:
"Terry: Thank you so much for being such an amazing customer for over two decades. We sincerely appreciate your business and the kind ratings. We love it when we see our customers happy with our services and enjoying the fruits of their hard work while we protect it. We hope to service your household for a few decades more. Thank you ! "
Profile photo of Heather Wharton

Heather Wharton

October 3, 2025

5  out of  5
rating by Heather Wharton
"Josh and his team are very helpful and always available"
We responded:
"Mrs. Wharton: We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. Thank you for such kind words about Josh and his demeanor and professionalism. This kind of feedback is incredibly rewarding. We appreciate our customers, but we also appreciate very much when they recognize our efforts. Thank you ! "
Profile photo of Ta'mira Dennison Va'a

Ta'mira Dennison Va'a

October 3, 2025

5  out of  5
rating by Ta'mira Dennison Va'a
"Impeccable customer service, straightforward details about my insurance plan and coverage!! Very clear about the discounts and how to safe money!! Best car insurance company I’ve ever dealt with in my lifetime!! Unmatched"
We responded:
"Ta'mira : THANK YOU very much for your colorful and UNMATCHED enthusiasm of our service. We love this kind of feedback! It motivates and most definitely makes us proud and joyful. We strive hard to communicate and explain every detail of our products so that the customer feels very confident and informed about your decision. Welcome to the State Farm family. It made our day and our week your review and we are thrilled we were able to get you discounts which made you feel good about your choice. Thank you ! "
Profile photo of Tanner Johnson

Tanner Johnson

September 29, 2025

5  out of  5
rating by Tanner Johnson
"Great insurance company have been very helpful first and only insurance I have ever had"
We responded:
"Tanner: You are remarkable and very responsible at a very young age. Your smart approach of creating layers of protection will serve you well as you take steps to build your net worth and future stages of life. Thank you for the vote of confidence, your kind words and your business. We will strive always to have you feel we put the best effort forward. Thank you ! "
Profile photo of Susannah Chalkley

Susannah Chalkley

September 29, 2025

5  out of  5
rating by Susannah Chalkley
"Rudy’s office is so helpful. I always work with Josh and he’s great and finding just the right policy for my family."
We responded:
"Mrs. Chalkley: We are honored by your positive feedback! We are delighted when we reach out to us to in order to provide you and your family with the best strategy when it comes to insurance. We enjoy being able to share our knowledge of the industry and our products so it can best fit your family. Thank you very much for your business and your continuous vote of confidence. Thank you ! "
Profile photo of Charles Long

Charles Long

September 23, 2025

5  out of  5
rating by Charles Long
"Very responsive and helpful team."
We responded:
"Charles: Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. It is very important and extremely satisfying when the feedback from our customers depicts our responsiveness and pro-activeness to assist. We take pride in that. Thank you for your business. Welcome to the State Farm family. "