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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Billy Hale

Billy Hale

November 17, 2025

5  out of  5
rating by Billy Hale
"Third gentleman is amazing he took care of me with my insurance needs he made it so easy I recommend him to anyone and everyone"
We responded:
"Mr. Hale: Thank you for taking the time to share your thoughts! I understand you and Josh talked at length prior to you purchasing your vehicle. You even called him from the dealer so that Josh could run quotes on different models. Congratulations on your purchase and thank you for trusting us with the process and service. Welcome to the State Farm family. Thank you ! "
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mady whitman

November 14, 2025

5  out of  5
rating by mady whitman
"Rudy & Makayla helped me greatly when navigating a claim after someone rear-ended me! They were courteous, attentive, & very knowledgeable. I cannot thank them enough for all of their help!"
We responded:
"Mady: Thank you so much for your kind words and for stopping by our agency. We see claims every day because of the nature of our business but we understand how much anxiety and uncertainty a claim of losing a personal asset can be to our customers. We are very sensitive to it, and we put our best effort forward with tons of care in order to better help customers navigate this difficult time. As you very wisely put it during your stop at our agency: "I understand now the value of an agent who works for you versus an 800 number that makes you a cheap promise." Thank you again for your sharing your kind words, it means the world to us. Thank you ! "
Profile photo of Obadiah White

Obadiah White

November 14, 2025

5  out of  5
rating by Obadiah White
"Josh was super helpful in explaining everything! Made the insurance buying process quick and easy. Thank you!"
We responded:
"Mrs. White: Thank you very much for taking the time in giving us a 5-Star rating review. We appreciate your business and your kind words very much. Josh has an incredible memory. He remembers vividly having spoken with you in the spring and staying in touch with you for the coming months until you were ready to make the transition. Welcome to the State Farm family and thank you for the vote of confidence and your business. We will not disappoint. Thank you !"
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Daron Reed

November 14, 2025

5  out of  5
rating by Daron Reed
"super helpful and got me a good price"
We responded:
"Daron: Thank you for taking the time to privilege us with a review. We appreciate the kind words as they serve as encouragement. We take pride in explaining our policies and processes and feel really good when customers see the value in it. We always cheer when customers feel the value and premium is elevated. We hope to serve you for many years. Thank you for your business and your words. "
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Annette Pryor

November 12, 2025

5  out of  5
rating by Annette Pryor
"I have been a loyal and satisfied customer of State Farm for MANY MANY YEARS! They have ALWAYS given top-notch customer service and that's why I keep them for my home and auto. The staff are exceptional. Josh is a sweetheart,as well as the darling lady(which her name escapes me right now). Thank You for all you do and for helping me when I need it the most!"
We responded:
"Mrs. Pryor : Thank you very much for your years of continued business. We know customers have options and we are sensitive to how hard people work to earn their money. We are very privileged and grateful you chose us. We try to honor that with our service and our commitment. We love receiving 5-Star reviews from our customers. We celebrate it and get inspired to continue to deliver and improve upon. Thank you for taking the time and being so good to our agency and State Farm. We are honored by your comments ! Thank you ! "
Profile photo of Kyle Stanger

Kyle Stanger

November 7, 2025

5  out of  5
rating by Kyle Stanger
"Super easy convenient experience talked me through everything and prices were excellent."
We responded:
"Kyle: We are very appreciative of your business, and we thank you for the opportunity. It makes us proud when customers provide us feedback stating how easy things were. That means the world to us as it lives up to our own expectation on how to treat our customers as our neighbors. We like to explain what you are paying for so that you feel confident about your decision. Thank you ! "
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Logan Doty

November 7, 2025

5  out of  5
rating by Logan Doty
"Very straightforward, went into detail and explained everything within my policy well, made sure I understood. Walked me through anything I didn’t understand."
We responded:
"Logan: Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us. I must say you have an excellent foundation and maturity. You asked really good questions and allowed us to provide you with personal and detailed information about the coverages as well as put together a winning strategy for the coming years. It will be exciting to see it through and watch you enjoy the benefits. Everyone in our agency works for you, so do reach out if you have any questions or concerns. Thank you again!"
Profile photo of Iris Rodriguez Brown

Iris Rodriguez Brown

November 6, 2025

5  out of  5
rating by Iris Rodriguez Brown
"I have been to this office and the staff is super attentive, efficient and friendly. Today I was attended by Josh over the phone and he was also friendly and very helpful."
We responded:
"Mrs. Brown: We’re honored by your positive feedback, and we very much appreciate your business. We live in busy times and when a customer takes time from their busy day to provide us with such feedback of recognition it makes us happy and proud. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know. Thank you ! "
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Randy B

October 29, 2025

5  out of  5
rating by Randy B
"Josh was excellent! Explained everything in great detail. Very courteous and quick in responding back with notifications and information. Highly recommended!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Barbara R

Barbara R

October 27, 2025

5  out of  5
rating by Barbara R
"I have worked with Rudy Manzon, and Josh O'donnell on behalf of Rudy to get renters insurance set up for both of my apartments here in KY. The process for the initial set up and the transfer to the new apartment was quick and easy!"
We responded:
"Barbara: Thank you for reviewing our State Farm office! It's just such a good feeling when we hear from customers how easy we were able to make things for them. We all carry busy lives and need to attend to important things, when we find service professionals willing to simplify things, I think most of us appreciate it. Welcome to Kentucky and much success in this new chapter of your life ! Thank you "
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Nick Marks

October 23, 2025

5  out of  5
rating by Nick Marks
"They don't make them like Rudy anymore. Invited me over for a review. Had a great conversation and at no time was pressured to do anything. The guy even sent me home with some carrot cake! Got an email summarizing our conversation and some suggestions for future planning. Hoping not to have to call him with an emergency but pretty confident he will take care of business if I do."
We responded:
"Nick: All of us here most certainly have a great appreciation for our customers and we extend the invite to all of them come spend a little time with us in our office. We always have some treats or goods to share. It's a small token of gratitude and a reminder we are here for the customer. I certainly enjoyed speaking with you and in my opinion, you should have taken a few more treats. Thank you for sharing your experience and know that we got you ! Thank you"
Profile photo of Elie Chahoud

Elie Chahoud

October 20, 2025

5  out of  5
rating by Elie Chahoud
"Excellent experience with State Farm! They helped me find the right coverage at a great price and explained everything clearly. The staff was friendly, professional, and made the whole process smooth. I highly recommend them to anyone looking for reliable car insurance."
We responded:
"Elie: It was a pleasure to meet you, and I thank you for coming into our agency. As an agent, I understand that people live very busy lives and technology assists in us processing and managing our day-to-day from a distance and with a few clicks, but I always thoroughly enjoy the face-to-face in person meetings when the customer schedule allows. Being able to spend time with a customer to discuss the different lines and come up with a strategy is something we as agents really enjoy. Thank you for your business and welcome to the State Farm family ! "
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Shannon Wilkerson

October 11, 2025

5  out of  5
rating by Shannon Wilkerson
"Rudy has been such a massive blessing…an incredible businessman and heart for his community! So proud and grateful that he is such an impact in Lexington and beyond!"
We responded:
"Shannon: Thank you kindly for such impactful words. We all live busy lives and go through our days with our challenges and other. It is very rewarding when someone takes the time to deliver such kind remarks. It makes us feel our day-to-day has absolute meaning and we add some value to the lives of others. Thank you for such special and kind remarks as well as the choice of privileging us with your business. We are thankful for customers like you. Thank you very much ! "
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leigh jankowski

October 10, 2025

5  out of  5
rating by leigh jankowski
"Very helpful no pressure to sign up on policy"
We responded:
"Leigh: Thank you for taking the time to share your thoughts! When a customer takes time out of their busy day-to-day to pay us a compliment, it really makes us feel very rewarded for our efforts. We try very hard to be informative versus pushy like others. At the end of the day, we want the best coverage for the best value so that our customers can rest easy knowing they are in good hands. Thank you immensely ! "
Profile photo of Terry Alan

Terry Alan

October 8, 2025

5  out of  5
rating by Terry Alan
"Very knowledgeable and makes it easy to make any kind of adjustments/ changes."
We responded:
"Terry: Thank you so much for being such an amazing customer for over two decades. We sincerely appreciate your business and the kind ratings. We love it when we see our customers happy with our services and enjoying the fruits of their hard work while we protect it. We hope to service your household for a few decades more. Thank you ! "
Profile photo of Heather Wharton

Heather Wharton

October 3, 2025

5  out of  5
rating by Heather Wharton
"Josh and his team are very helpful and always available"
We responded:
"Mrs. Wharton: We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. Thank you for such kind words about Josh and his demeanor and professionalism. This kind of feedback is incredibly rewarding. We appreciate our customers, but we also appreciate very much when they recognize our efforts. Thank you ! "
Profile photo of Ta'mira Dennison Va'a

Ta'mira Dennison Va'a

October 3, 2025

5  out of  5
rating by Ta'mira Dennison Va'a
"Impeccable customer service, straightforward details about my insurance plan and coverage!! Very clear about the discounts and how to safe money!! Best car insurance company I’ve ever dealt with in my lifetime!! Unmatched"
We responded:
"Ta'mira : THANK YOU very much for your colorful and UNMATCHED enthusiasm of our service. We love this kind of feedback! It motivates and most definitely makes us proud and joyful. We strive hard to communicate and explain every detail of our products so that the customer feels very confident and informed about your decision. Welcome to the State Farm family. It made our day and our week your review and we are thrilled we were able to get you discounts which made you feel good about your choice. Thank you ! "
Profile photo of Tanner Johnson

Tanner Johnson

September 29, 2025

5  out of  5
rating by Tanner Johnson
"Great insurance company have been very helpful first and only insurance I have ever had"
We responded:
"Tanner: You are remarkable and very responsible at a very young age. Your smart approach of creating layers of protection will serve you well as you take steps to build your net worth and future stages of life. Thank you for the vote of confidence, your kind words and your business. We will strive always to have you feel we put the best effort forward. Thank you ! "
Profile photo of Susannah Chalkley

Susannah Chalkley

September 29, 2025

5  out of  5
rating by Susannah Chalkley
"Rudy’s office is so helpful. I always work with Josh and he’s great and finding just the right policy for my family."
We responded:
"Mrs. Chalkley: We are honored by your positive feedback! We are delighted when we reach out to us to in order to provide you and your family with the best strategy when it comes to insurance. We enjoy being able to share our knowledge of the industry and our products so it can best fit your family. Thank you very much for your business and your continuous vote of confidence. Thank you ! "
Profile photo of Charles Long

Charles Long

September 23, 2025

5  out of  5
rating by Charles Long
"Very responsive and helpful team."
We responded:
"Charles: Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. It is very important and extremely satisfying when the feedback from our customers depicts our responsiveness and pro-activeness to assist. We take pride in that. Thank you for your business. Welcome to the State Farm family. "
Profile photo of Nathan O'Donnell

Nathan O'Donnell

September 18, 2025

5  out of  5
rating by Nathan O'Donnell
"Joshua O'Donnell is a great source of information for getting my friends and family insured in all the ways they need. Thanks a ton!"
We responded:
"Nathan: We appreciate your review and your compliments to Josh ( as we call him ). Josh takes pride in providing knowledge and attention to detail to our customers. Thank you for your trust in our agency and in Josh by referring others to us. That means the world to us. Thank you ! "
Profile photo of Frances Fox

Frances Fox

September 18, 2025

5  out of  5
rating by Frances Fox
"Great service, super nice staff. Highly recommend them."
We responded:
"Frances: Thank you and your husband so much for stopping by the agency. Welcome to Kentucky !! I appreciate learning very much a little more about you and that of your family. We are thrilled to be able to assist you with your coverages and a strategy for what is to come both for the business and at a personal level. We appreciate immensely you are taking the time to recognize our efforts and post a review. Thank you! "
Profile photo of tina C

tina C

September 8, 2025

5  out of  5
rating by tina C
"Josh is great!!!!!! He definitely made me feel at ease about getting a new policy and answered every question that I needed an answer too. He's great I don't think I ever want anyone else..... five stars I wish I could give you more.."
We responded:
"TINA: Thank you so much for your words praising Josh. When a customer shares their experience in such an enthusiastic way, we know our hard work is paying off. Josh is very focused on explaining and detailing every aspect of our policies. He prides himself as he knows insurance can be complex to navigate without a professional that truly cares. We are DELIGHTED to have you, and we share and appreciate immensely your enthusiasm for Josh and State Farm. Thank you !!!!"
Profile photo of Angela Marshall

Angela Marshall

August 29, 2025

5  out of  5
rating by Angela Marshall
"Josh was terrific in helping me save almost $1000 per year on my homeowners insurance! He was very courteous and was always available when I called. I highly recommend!"
We responded:
"Mrs. Marshall: Welcome to the State Farm family. We are absolutely thrilled that we were able to save you so much money. It feels good when to be able to provide exceptional coverage for your assets all the while doing so at a significant discount. Josh takes a lot of pride in assisting customers and he truly treats everyone as family. Thank you for sharing your story and privileging us with your policy. Thank you ! "
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jose miranda

August 26, 2025

5  out of  5
rating by jose miranda
"Me tomo poco tiempo recibir una oferta adecuada a lo que quería muchas gracias a la Sra Alessandra muy amable hasta para ayudarme con la anterior aseguradora."
We responded:
"Jose: Muchisimas gracias por tomarte el tiempo en compartir algunas palabras sobre tu experiencia con nuestros servicios. Nos da orgullo asistir a nuestros clientes al punto de ser reconocido nuestro trabajo. Siempre nos colocamos a dispoiscion para colaborar con la transicion de las aseguradoras porque comprendemos que no todas tienen la postura o detalle con el cual nosotros tratamos a todos nuestros clientes. Bienvenido a la familia de State Farm, aqui siempre estas bienvenido. Invitamos a toda nuestra comunidad latina a conversar con nosotros sobre una estrategia de seguro para mejor atender sus necesidades. Atentamente / Rudy"